本书以用户对最终产品或系统的所见及所感为出发点考虑设计方法，所涉及的产品从资料库软体到语音识别软体，在众多项目(医疗保健、金融证券、航空事业、保险业、汽车製造业及零售业等)中得到验证。内容包括：能带来突破性增益的针对UCD的完整的周期化方法；现有产品评测、机构评定以使其适用UCD方法；提高用户感知舒适度；在外延型/内适型套用环境下的软体设计、硬体设计、网站建设和服务中套用UCD；当前UCD最佳化及未来影响产品因素的趋势预测。本书适用于计算机系统用户界面设计、人机工程、系统设计类课程。

Foreword
Preface
Acknowldgments
Introduction
1 Taking Stock
Your Current Organization and Products
Your Preliminary Road Map
Dealing with the "Yeah,Buts"
2 The Integrated Approach
What's in a Name?
What Are the Benefits of Integrated UCK?
What Types of Projects Can Benefit from the Approcah?
What's the Primary Target of UCD?
The Six Principles of UCD
Multidisciplinary Design and User Feedback
Project Optimization
Providing Universal Access with UCD
Summary
3 Introducing the Approach
Make the Message Simple
Spend Time on Education
Get On "Every Train Leaving the Station"
Eet the Right and Best Skills
Include the Right Methods
Carefully Select Pilot Project
Identify a Champion
Optimize Your Organization Structure
Secure Appropiate Funding
Create the Infrasturcture
Track Progress
Recognize and Celebrate Success
Communicate,Communicate,Communicate
The History of UCDat IBM
Frequently Asked Questions
Is the Goal to Have Developers Automatically Incorporate
UCD into Their Timeline?
Some People About Usability Testing.Is That the Same Thing as UCD?
Can You Explain How Certain UCD Tools Can Benefit Designers?
Is UCD Only Appropriate for Products with Pervasive Graphical User Interfaces?
Doesn't UCD Involve a Lot of Heavy Process and Complicated Methods?
Who Needs to Know about UCD in an Organination?
Does UCD Involve aDecreasing Management Control over Projects?
Do All Product Teams Need to Invest in UCD at the Same High Level?
What Is Presented in UCD Executive Review Meetings?
How Should Fix Rate Models and Ease of Use Objectives Be Determined?
What Are the Top Five User Problems After You Fix All Level 1 Problems?
Do User Problems Have to Come from Users?
What If My Organization Has Four Levesl of Severity of Problem?
What If My Prject Doesn't Have a True UCD Multidisciplinary Team?
What Is the Difference Between UCD and Market Research?
4 Deploying the Approach
5 Optimizing Your Implementation of the Approach
Appendices
Bibliography
Index
About the Authors
About the CD
IMB Licens Agreement