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来自美国四所来自不同的一流大学的四位教授共同成就了这部力作。四位作者在人力资源管理的不同领域各有学术专长，这种互补构成了本书争式边属物牛的特色:既有学术深度，又联系和面向实际。全书围绕"获取竞争优势"这一中心，从人力资源管理环境、人力资源的获取和准备、人力资源评价与发展、报酬管理、人力资源管理专题五个方面共十六章全面展开，涵盖了人力资源管理的全部内容，包括战略人力资源管理、人力资源的广云套并训断员的善法律环境、工作分析与设计、人力资源计划、招聘、甄选与安置、培训、业绩管理、雇员发展、人员流动、薪酬结构设表阳齐甲了计、业绩与薪酬、福利、集体谈判与劳动关系、全球化环境下的人力资源管理、人力资源的战略管理等。本书对企业如何从人力资源管理的角度形成竞争优势，极富指导意义360百科。本书吸收了人力资源管理研究的新成果，包含了各游代伟出胜况五严赶类企业的大量最新案烟阿例，鲜明地体排威友集现了人力资源管理所应具有的时代特色。该书不仅是大学的优秀教材，也是指导企业人力资源管理工作的理想参考书。
- 书名 人力资源管理:获取竞争优势
- 出版社 清华大学出版社
- 页数 637页
- ISBN 7302040516
- 作者 雷蒙德(Raym ond A.N.) 等
内容简介
来自底把致或态注帝电杆告由美国四所不同的一流大学的四位教授共同成就了这部来自力作。四位作者在人力资源管理的不同领域各有学术专长，这种互补构成了本书的特色:既有学术深度，又联系和面向实际。全书围绕"获取竞争优势"这一中心，从人力资源管理环境、人力资源的获取和准备、人力资源评价与发展、报酬管理、人力资源管理专题五个方面共十六章全面展开，涵盖了人力资源管理的全部内容，包括战略人按居包力资源管理、人力资源的法律环境、工作分析与设计细入互、人力资源计划、招聘、甄选与安置、培训、业绩管理、雇员发展、人员流动、薪酬结构设计、业绩与薪酬、福利、集体谈判与劳动关系、全球化环境下的人力资源管理、人力资源的战略管理等。本书对企业如何从人力资源管理的角度形成竞争优势，极富指导意义。本书吸收了人力资源管理研究的新成果，包含了各类企业的大量最新案例，鲜明地体现了人力资源管理所应具有的时代特色。该书不仅是大学的优已德位任右纸秀教材，也是指导企业人力资源管理工作的理想参考书。
图书目录
1HumanResourceManagement:GainingaCompetitiveAdvantage2
Enterthe360百科WorldofBusiness:TexasInstruments:HumanResource
Excellence3
Introd装青析高兵住胜往圆uction4
WhatActivitiesDoHRDepartmentsPerform
WhatSkillsDoHRProfessionalsNeed
CompetitiveChallenge庆放章古织sInfluencingHu富销二错manResourceManagement
TheGlobalChallenge
COM压失庆展际段衣始PETINGTHROUGHGLOBALIZATION:SuccessfullyBrewingGlobal
Operations
TheChallengeofMeetingStakeholders''Needs
COMPETINGBYMEETI帮事哥参宁首NGSTAKEHOL大液学春围口南棉阶久款DERS''NEEDS:Flexible
CompensationBuildsEmployee,Customer,andShareholder
Satisfaction
TheHigh-Perf专ormanceWorkSystemChallenge
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Top-GradeMaterialandWorkSystemsMeanWorld-ClassExcellenc秋问农断良基设良高注e
MeetingCompetitiveChallengesthroughHRMPr地选争actices
Manag所脚ingtheHumanReso清跳urceEnvironm时亚市委水由更缺ent
AcquiringandPreparingHumanResources
AssessmentandDevelopmentofHumanResources
Compensat孙ingHumanResources
SpecialIssues
OrganizationofThisBook
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusi副裂时城缺销nessWeek:Daimler
HastoSteertheChryslerMerger
Notes
PARTI
TheHumanResourceEnvironment
2StrategicHumanResourceManagement
EntertheWorldofBusiness:StrategyandHRatDeltaAirLines
Introduction
WhatIsStrategicManagement
ComponentsoftheStrategicManagementProcess
LinkagebetweenHRandtheStrategicManagementProcess
RoleofHRinStrategyFormulation
StrategyFormulation
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:SearsHarnesses
thePowerofPeople
StrategyImplementation
HRPractices
StrategicTypes
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:ACostStrategy
ThatMayCostChildrenTheirHealth
HRNeedsinStrategicTypes
DirectionalStrategies
COMPETINGTHROUGHGLOBALIZATION:CulturesClashinGlobal
Mergers
StrategyEvaluationandControl
TheRoleofHumanResourcesinProvidingStrategicCompetitiveAdvantage
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Motorola''sStrategyUsesAllItsResources
StrategicHumanResourceExecutives
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Unisys
AimsfortheTopoftheTree
Notes
3TheLegalEnvironment:EqualEmploymentOpportunityand
Safety
EntertheWorldofBusiness:CompetitiveAdvantageatHomeDepot
Introduction
TheLegalSystemintheUnitedStates
LegislativeBranch
ExecutiveBranch
JudicialBranch
COMPETINGTHROUGHGLOBALIZATION:GermanySendsVietnamese
WorkersHome
EqualEmploymentOpportunity
ConstitutionalAmendments
CongressionalLegislation
ExecutiveOrders
EnforcementofEqualEmploymentOpportunity
EqualEmploymentOpportunityCommission EEOC
OfficeofFederalContractComplianceProcedures OFCCP
TypesofDiscrimination
DisparateTreatment
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:BetweenaRock
andaHardPlaceatHooters
DisparateImpact
ReasonableAccommodation
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
AbilitechEnablesDisabledthroughTechnology
RetaliationforParticipationandOpposition
CurrentIssuesRegardingDiversityandEqualEmploymentOpportunity
SexualHarassment
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:InlandSteel
FacesAffirmativeAction
AffirmativeActionandReverseDiscrimination
OutcomesoftheAmericanswithDisabilitiesAct
EmployeeSafety
TheOccupationalSafetyandHealthAct OSHA
SafetyAwarenessPrograms
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Score
OnefortheDisabled
Notes
4TheAnalysisandDesignofWork
EntertheWorldofBusiness:TeamsandLevi''s:APoorFit
Introduction
Work-FlowAnalysisandOrganizationStructure
Work-FlowAnalysis
AnalyzingWorkOutputs
AnalyzingWorkProcesses
AnalyzingWorkInputs
OrganizationStructure
JobAnalysis
TheImportanceofJobAnalysistoHRManagers
TheImportanceofJobAnalysistoLineManagers
JobAnalysisInformation
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:StayingAliveon
theGraveyardShift:BeyondtheTraditionalKSAs
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Telework
JobAnalysisMethods
COMPETINGTHROUGHGLOBALIZATION:EliminatingSweatshopsat
Nike:JustDoIt--ButHow
DynamicElementsofJobAnalysis
JobDesign
MotivationalApproach
MechanisticApproach
BiologicalApproach
Perceptual-MotorApproach
Trade-offsAmongDifferentApproachestoJobDesign
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:TheNew
FactoryWorker
Notes
VIDEOCASESouthwestAirlines:CompetingthroughPeople
PARTII
AcquisitionandPreparationofHumanResources
5HumanResourcePlanningandRecruitment
EntertheWorldofBusiness:GEMedical:LightingtheWaythroughaLabor
Shortage
Introduction
TheHumanResourcePlanningProcess
Forecasting
GoalSettingandStrategicPlanning
COMPETINGTHROUGHGLOBALIZATION:GlobalTurbulenceKeeps
BoeingGrounded
ProgramImplementationandEvaluation
TheSpecialCaseofAffirmativeActionPlanning
TheHumanResourceRecruitmentProcess
PersonnelPolicies
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Diversity:From
SinnertoSaintinNineSteps
RecruitmentSources
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
Recruiters:TakingaRideontheInformationSuperhighway
Recruiters
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Forgetthe
HuddledMasses:SendNerds
Notes
6SelectionandPlacement
EntertheWorldofBusiness:Microsoft:AnIntelligentApproachto
PersonnelSelection
Introduction
SelectionMethodStandards
Reliability
Validity
Generalizability
Utility
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
ElectronicHR--EliminatingthePaperwork
Legality
TypesofSelectionMethods
Interviews
ReferencesandBiographicalData
PhysicalAbilityTests
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:
BackgroundInvestigations:ProtectingEmployeesandCustomers
CognitiveAbilityTests
PersonalityInventories
WorkSamples
COMPETINGTHROUGHGLOBALIZATION:HiringForeignNationalsfor
U.S.Firms
HonestyTestsandDrugTests
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:It''sNot
EasyMakingPixieDust
Notes
7Training
EntertheWorldofBusiness:AdvancingMedicalTechnologythrough
Training
Introduction
High-LeverageTrainingStrategy:ASystematicApproach
DesigningEffectiveTrainingSystems
OrganizationalAnalysis
PersonAnalysis
TaskAnalysis
EnsuringEmployees''ReadinessforTraining
CreatingaLearningEnvironment
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:HelpingHard-
CoresHelpThemselves
TransferofTraining
SelectingTrainingMethods
COMPETINGTHROUGHGLOBALIZATION:World-ClassTrainingCreates
ExemplaryServiceinExoticLocations
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
NewTrainingTechnologiesAreMoreThanaFadforGTE
EvaluatingTrainingPrograms
LegalIssues
Cross-CulturalPreparation
StepsinCross-CulturalPreparation
ManagingWorkForceDiversity
ManagingDiversitythroughAdherencetoLegislation
ManagingDiversitythroughDiversityTrainingPrograms
CharacteristicsofSuccessfulDiversityEfforts
JointUnion-ManagementPrograms
SocializationandOrientation
TrainingandPaySystems
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Get
SeriousaboutDiversityTraining
Notes
VIDEOCASEJobSearchinCyberspace
PARTIII
AssessmentandDevelopmentofHR
8PerformanceManagement
EntertheWorldofBusiness:FordMotorsRollsOutPerformance-Based
BuyoutPlan
Introduction
AnOrganizationalModelofPerformanceManagement
PurposesofPerformanceManagement
StrategicPurpose
AdministrativePurpose
DevelopmentalPurpose
PerformanceMeasuresCriteria
StrategicCongruence
Validity
Reliability
Acceptability
Specificity
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:A
NewPerformanceAppraisalSystemIstheBestMedicine
ApproachestoMeasuringPerformance
TheComparativeApproach
TheAttributeApproach
TheBehavioralApproach
TheResultsApproach
COMPETINGTHROUGHGLOBALIZATION:PerformanceManagement
PracticesMayNotDirectlyTranslate
TheQualityApproach
ChoosingaSourceforPerformanceInformation
Managers
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Shareholders
GetLargerReturnsbyEvaluatingTopDogs
Peers
Subordinates
Self
Customers
RaterErrorsinPerformanceMeasurement
ReducingRaterErrors
AppraisalPolitics
PerformanceFeedback
CharacteristicsofanEffectivePerformanceFeedbackProcess
ManagingthePerformanceofMarginalEmployees
DevelopingandImplementingaSystemThatFollowsLegal
Guidelines
UseofTechnologyforPerformanceManagement:Electronic
Monitoring
UsingPerformanceManagementApplicationsforDecisionMaking
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Inthe
CockpitwithTWA''sPilot-President
Notes
9EmployeeDevelopment
EntertheWorldofBusiness:JewelFoodStores''DevelopmentProgram
Introduction
TheRelationshipBetweenDevelopment,Training,andCareers
ApproachestoEmployeeDevelopment
FormalEducation
Assessment
lobExperiences
COMPETINGTHROUGHGLOBALIZATION:SuccessfulPenetrationof
WorldMarketsRequiresMoreThanJustanOverseasVacation
InterpersonalRelationships
CareerManagementandDevelopmentPlanningSystems
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
UsingtheIntranettoDriveDevelopmentPlanning
SpecialIssuesinEmployeeDevelopment
MeltingtheGlassCeiling
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:SellingWomen
onaCareeratP&G
SuccessionPlanning
DevelopingManagerswithDysfunctionalBehaviors:
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Wanted:
AFewGoodCEOs
Notes
10EmployeeSeparationandRetention
EntertheWorldofBusiness:ProgrammingLoyalty
Introduction
ManaginginvoluntaryTurnover
PrinciplesofJustice
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Managing
Dismissal:Self-Preservation
ProgressiveDiscipline
AlterativeDisputeResolution
EmployeeAssistancePrograms
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
MandatoryArbitration:ConstitutionalImplicationsofJust-in-Time
Justice
OutplacementCounseling
ManagingVoluntaryTurnover
ProcessofJobWithdrawal
JobSatisfactionandJobWithdrawal
SourcesofJobDissatisfaction
MeasuringandMonitoringJobSatisfaction
Survey-FeedbackInterventions
COMPETINGTHROUGHGLOBALIZATION:VivelesEtatsUnis
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Low-
WageLessons
Notes
VIDEOCASEVonMaur:FashionableandEffectivePeoplePractices
PARTIV
CompensationofHumanResources
11PayStructureDecisions
EntertheWorldofBusiness:ChangingPaytoSupportIBM''s
Turnaround
Introduction
EquityTheoryandFairness
DevelopingPayLevels
MarketPressures
EmployeesasaResource
DecidingWhattoPay
MarketPaySurveys
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:UsingMarket
PayDatainSettingaPayStrategy
DevelopingaJobStructure
DevelopingaPayStructure
ConflictsbetweenMarketPaySurveysandJobEvaluation
MonitoringCompensationCosts
Globalization,GeographicRegion,andPayStructures
TheImportanceofProcess:ParticipationandCommunications
Participation
Communication
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
WebTransformstheArtofNegotiatingRaises
CurrentChallenges
ProblemswithJob-BasedPayStructures
ResponsestoProblemswithJob-BasedPayStructures
CantheU.S.LaborForceCompete
COMPETINGTHROUGHGLOBALIZATION:ANewBreedof
ManufacturingPlant
ExecutivePay
GovernmentRegulationofEmployeeCompensation
EqualEmploymentOpportunity
MinimumWage,Overtime,andPrevailingWageLaws
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:TheCEO
andtheBoard
Notes
12RecognizingEmployeeContributionswithPay
EntertheWorldofBusiness:PitfallsinPayingforPerformance
Introduction
HowDoesPayInfluenceIndividualEmployees
HowDoesPayInfluenceLaborForceComposition
COMPETINGTHROUGHGLOBALIZATION:UsingPayforPerformance
toCompeteGlobally
Programs
MeritPay
IndividualIncentives
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
SupportingSears''TurnaroundwithCompensation
ProfitSharingandOwnership
Gainsharing,GroupIncentives,andTeamAwards
BalanceScorecard
ManagerialandExecutivePay
ProcessandContextIssues
EmployeeParticipationinDecisionMaking
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:AnActiveBoard
TriestoSetThingsRightatColumbia/HCA
Communication
PayandProcess:IntertwinedEffects
OrganizationStrategyandCompensationStrategy:AQuestionofFit
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:At
Northwest,AnESOPinNameOnly
Notes
13EmployeeBenefits
EntertheWorldofBusiness:AloftinaCareerwithoutFetters
Introduction
ReasonsforBenefitsGrowth
BenefitsPrograms
SocialInsurance LegallyRequired
PrivateGroupInsurance
Retirement
PayforTimeNotWorked
Family-FriendlyPolicies
ManagingBenefits:EmployerObjectivesandStrategies
SurveysandBenchmarking
CostControl
NatureoftheWorkForce
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Employers
DesignReportCardsonHMOsBusinessPlan
CommunicatingwithEmployees
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
ClickandShift:WorkersControlTheirBenefitsOnline
COMPETINGTHROUGHGI.OBALIZATION:OneOrganization''sJourney
toInternationalFlexibleRemuneration
GeneralRegulatoryIssues
NondiscriminationRulesandQualifiedPlans
Sex,Age,andDisability
MonitoringFutureBenefitsObligations
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:
Commentary:TheHealth-CareNetIsShrinking
Notes
VIDEOCASEPerksandFitness:NoLongeraNicetybutaNecessity
PARTV
SpecialTopicsinHumanResources
14CollectiveBargainingandLaborRelations
EntertheWorldofBusiness:LaborRelationsandtheBottomLine
Introduction
TheLaborRelationsFramework
GoalsandStrategies
Society
Management
LaborUnions
UnionStructure,Administration,andMembership
NationalandInternationalUnions
LocalUnions
AmericanFederationofLaborandCongressofIndustrialOrganizations
AFL-CIO
UnionSecurity
UnionMembershipandBargainingPower
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:IsStrongLabor
RelationsGoodforBusiness
COMPETINGTHROUGHGLOBALIZATION:UAWConcedesDefeatat
Transplants--forNow
LegalFramework
UnfairLaborPractices--Employers
UnfairLaborPractices--LaborUnions
Enforcement
UnionandManagementInteractions:Organizing
WhyDoEmployeesJoinUnions
TheProcessandLegalFrameworkofOrganizing
UnionandManagementInteractions:ContractNegotiation
TheNegotiationProcess
Management''sPreparationforNegotiations
NegotiationStagesandTactics
BargainingPower,Impasses,andImpasseResolution
Management''sWillingnesstoTakeaStrike
Impasse-ResolutionProcedures:AlternativestoStrikes
UnionandManagementInteractions:ContractAdministration
GrievanceProcedure
COMP[TINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
LookWho''sPushingProductivity
NewLabor-ManagementStrategies
LaborRelationsOutcomes
Strikes
WagesandBenefits
Productivity
ProfitsandStockPerformance
TheInternationalContext
ThePublicSector
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:AFloor
underForeignFactories
Notes
15ManagingHumanResourcesGlobally
EntertheWorldofBusiness:DoublingtheTroubleinChina
Introduction
CurrentGlobalChanges
EuropeanEconomicCommunity
NorthAmericanFreeTradeAgreement NAFTA
TheGrowthofAsia
GeneralAgreementonTariffsandTrade GATT
FactorsAffectingHRMinGlobalMarkets
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:Treating
EmployeesasCustomersinAsia
Culture
Education-HumanCapital
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
ManaginginRussia
Political-LegalSystem
EconomicSystem
ManagingEmployeesinaGlobalContext
TypesofInternationalEmployees
LevelsofGlobalParticipation
COMPETINGTHROUGHGLOBALIZATION:Colombia,SA,SureIsn''t
Columbia,SC
ManagingExpatriatesinGlobalMarkets
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Topofthe
World,Ma
Notes
16StrategicallyManagingtheHRFunction
EntertheWorldofBusiness:BlowingUpHR
Introduction
RolesandActivitiesoftheHRFunction
RolesofHR
ActivitiesofHR
COMPETINGTHROUGHHIGH-PERFORMANCEWORKSYSTEMS:
HumanResourceDepartmentsBecomeBusinessPartners
StrategicManagementoftheHRFunction
MeasuringHREffectiveness
ApproachesforEvaluatingEffectiveness
ImprovingHREffectiveness
RestructuringtoImproveHREffectiveness
OutsourcingtoImproveHREffectiveness
COMPETINGBYMEETINGSTAKEHOLDERS''NEEDS:WakeCounty
AutomatestoImproveHRService
ImprovingHREffectivenessThroughProcessRedesign
ImprovingHREffectivenessThroughUsingNewTechnologies
SoftwareApplicationsforHRM
StaffingApplications
HumanResourcePlanningApplications
PerformanceManagementApplications
TrainingandCareerDevelopmentApplications
CompensationandBenefitsApplications
Summary
DiscussionQuestions
WebExercise
ManagingPeople:FromthePagesofBusinessWeek:Andersen
vs.Andersen:NextStop,Splitsville:WhataDivorceWillCost
AndersenConsulting
Notes
VIDEOCASESaturnCorporationandtheUAW:ATestofLabor''s
PartnershipwithManagement
Glossary
NameandCompanyIndex
SubjectIndex
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